Insurance Industry.

Context:

The organization was introducing a new business model and numerous changes were required to make it happen. The need to introduce a change management centre of expertise became obvious to support the management team in its prioritization process and to provide all managers and employees a set of tools to better manage changes and develop their resilience.

Solutions:

Define a prioritization process that would take into account the organization’s capacity to carry out their projects and the capacity of the various sectors to integrate them.  Put in place a new governance model. Develop a prioritization tool and support the management team in its appropriation. Set up a change management toolkit, redefine change management roles and responsibilities. Train and develop the skills of managers in change management. Develop internal trainers to support the training of all employees.

Results:

They now have a centre of expertise ready to support the organization in managing changes to come.  A management team better equipped to prioritize change initiatives and concerned about their people capacity to integrate change.